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Frequently Asked Questions


How much is shipping?


Shipping costs are based on the weight and dimensions of the package and the distance between our location and yours. Shipping costs are calculated using current real-time shipping rates from UPS and USPS . If you want a shipping cost estimate, simply proceed to checkout and the various shipping options and their respective costs will be displayed once you provide your shipping address information.

How long will it take to get my order?

Next Day Air, Second Day Air and USPS Express Mail orders go out the same business day if received before noon Mountain Time. Other orders typically ship within 48 hours and take 2 to 7 business days to arrive in the USA. Delivery time of International orders varies based on the country.

Where is your company located?

Our company is located in the Denver Colorado area.

Do you have a “brick and mortar” store I can visit?

We do not have any retail stores, however we do have a warehouse in Parker, Colorado. If you'd like to pay us a visit to see our products in person, or pick up an order, please contact us in advance to make an appointment so that we can be sure to have someone available to assist you.

Can I place an order with my mobile phone?
 

Our websites automatically detects when a mobile device is being used and renders the page formatted specifically for that device. This capability provides an enjoyable shopping experience for whether you use an Apple iPhone, RIM Blackberry, Google Android device or other web-enable smart phone. Images, buttons and product descriptions all render in optimal resolution for the best viewing possible for the mobile device user. Navigation through the site is quick and easy with large navigation buttons and text.

Do you have a catalog?

We do not have a paper catalog, but you can rest assured that our current product offerings and pricing are kept up-to-date on our website.

Is this site secure?

We utilize state-of-the-art security software on our site. Our site is monitored continually by Trustwave. We utilize the latest SSL technology to encrypt all checkout data. And, we are compliant with all PCI Council requirements for accepting all major credit cards.

Do you offer coupons or promotional codes?

Yes, we do offer promotional codes periodically. To receive a promo code, please subscribe to our email list. When we start a new promotion, you will be emailed the applicable promotional code.

What is your return policy?

Please refer to the "Returns" link at the bottom of every page for our complete return and exchange policies.

Do you offer quantity discount pricing?

Quantity discount pricing is available for many of our products. You can view the quantity discount price level on an individual product page above the “Add to Cart” button. Do you have a minimum order? We welcome orders of any quantity. Some products come in multi-packs which are not sold singly, but the majority of our products are sold in single units.

Do you charge sales tax?

Only orders shipped to the state of Colorado are charged sales tax. All other orders are not charged any sales tax.